A: Simply register to join the marketplace and begin to search thousands of unique properties around the world for your ideal exchange. List your property (or properties) highlighting what makes it a one-of-a-kind place to stay, then find your perfect match based on travel times, shared interests and more. Connect with other travelers, and make an exchange to travel - go see
The platform presents users with a number of options via artificial intelligence and proprietary algorithms that understand and anticipate what they want and need. No money changes hands between the exchangers so travelers have access to free accommodation anywhere in the world. The Zurfers marketplace walks users through entire the process in a safe, secure and simple way, covering the essentials and confirming the logistics and other details of every exchange. Users can execute a direct, reciprocal exchange in which they travel to the homes of one another either at the same time or on different dates that don’t coincide. Better yet, our points system allows users to stay in other travelers’ homes without doing a reciprocal exchange (and vice versa). To learn more about the points system visit www.zurfers.com
A: The points system offers increased flexibility. You don’t need to coordinate dates and locations with other travelers when organizing an exchange. Our innovative platform assigns values to properties based on a number of factors (size, location, amenities), and different exchange factors are allocated points as well, ensuring users are able to take full advantage of the best peer-to-peer travel marketplace in the world.
Best of all, you can accrue points and splurge on the luxurious destination of your dreams — users don’t have to redeem their points right away and they aren’t forced to use the points they have accumulated. Points don’t expire!
A: Zurfers is much, much more. Zurfers couples the best aspects of the membership-focused timeshare industry with the best aspects of the listing-focused residential market to create an innovative solution focused on delivering value to its users.
The platform allows both reciprocal and non-reciprocal exchanges, thanks to our exclusive points system. The points system was invented to provide you with an opportunity to stay at another traveler’s residential or vacation home, or to allow another member to use your property without traveling to theirs. Points are then spent by the guest and collected by host who may use them for future travel. You can even rack points up by allowing guests to stay at your property, then redeem more points than a single exchange would be worth.
A: There are many benefits to property exchanging with Zurfers. Cost savings, discovering new places and cultures, forging friendships around the world, living like a local and living in luxury. With Zurfers, you’re exchanging the entire property — not just a room, or a place to sleep — unlocking a whole new level of luxury.
A: There are properties to suit every need and taste; from timeshares, residential properties on golf courses, beach homes, suburban houses, downtown apartments — there’s no limitation of offerings.
A: You don’t! As a peer-to-peer marketplace, there are no intermediaries needed to complete the transaction process. Transactions can be made when the user wants and needs to do so, providing quick-and-easy verifications and a secure, simplified, and convenient process.
A: You can list as many properties on the site as you wish at no charge. Simply add your property to the marketplace. If you have any questions about how to do this, please contact our customer service team at firstname.lastname@example.org
A: The Zurfers community is made up of like-minded, honest and responsible individuals that are invested in Zurfers’ commitment to safety. In an exchange setting, travelers are entrusting each other with their homes, so they have similar questions and concerns about safety. Property exchanging is a mutual process and both parties need to feel confident about the transaction.
Make sure you properly follow the steps of the user flow. Those forms are important sources of information and provide Zurfers with details about who you are and what you are looking for. They not only allow us to provide the optimal user experience but also keep you and other travelers safe. We’ve provided many tools to make the property exchange process as safe, easy and transparent as possible.
Industry experts express that it is incredibly rare for objections about stolen or damaged property to be an issue around home swaps. To be even more safe, we recommend that travelers lock any valuable possessions and other items you would not want to leave out on display away. If you have a closet that locks or a small room that your guests will not need, such as an office or laundry room, stowing your valuable items there will give you increased peace of mind! Zurfers makes property exchanges safe and worry-free!
A: We will provide different levels of coverage that protect both the homeowner and the persons who are using the property.
A: Of course, however, if you are renting an apartment, you should always consider consulting your rental agreement and contacting your landlord, property manager or owner for permissions and regulations.
• A Host needing to cancel:
Peer to peer transactions: In this form of transaction users are Guests and Hosts of each other. If one of the exchange users wants to cancel the transaction they must contact email@example.com or login to the app and use the live Chat feature to speak to a customer service representative.
Other than natural disasters, a tragic family incident or other uncontrollable circumstances, users are encouraged to honor their exchange. However, if one of the parties cancels and the counterpart has already planned their trip and purchased other auxiliary travel products for their vacation, our customer service team will find an alternative place to stay at no additional cost to the user.
If the cancellation occurs months before the trip and the counterpart has not purchased auxiliary travel products, he or she will be able to issue another request for exchange without having to pay for the new transaction.
Cancellations can only be processed by customer service.
Z Point System Transactions: Aside from circumstances of force majeure, hosts should not cancel an already committed and paid-for trip. However, if a cancellation happens and the Guest has already made plans and purchased auxiliary travel products for the trip, he/she must contact customer.service@zurfers. com or login to the app and use the live Chat feature to speak to a customer service representative. Zurfers will accommodate the already committed Guest in an alternative place at no additional cost to the user.
Cancellations can only be processed by customer service. There will be no reimbursements for cancellations other than natural disasters, a tragic family incident or other uncontrollable circumstances.
• A Guest needing to cancel:
For peer-to-peer exchange, same as above. For point system transactions, the Guest must to contact customer.service@ zurfers.com or login to the app and use the live Chat feature to speak to a customer service representative to cancel the transaction. There will be no reimbursements for cancellations other than natural disasters, a tragic family incident or other uncontrollable circumstances.